Refund policy

  • Please contact Customer Service for a Return Products Authorization (RPA) number before returning any merchandise for any reason. Kegs Off Tap is not responsible for any merchandise returned without an RPA number.
  • Returned merchandise will be inspected and may be subject to a restocking fee. Kegs Off Tap reserves the right to accept the product returned:

A- The product must be returned in a new, re-saleable condition and must not be used or abused;

B- The customer must pay the cost of the postage back to us;

C- The customer accepts that the original cost of postage has been spent and is non-refundable as it is not recoverable;

D- Returns cannot be accepted for consumables due to their inherent perishable nature. This includes, but is not limited to, kegs that cannot be resold upon being returned.

  • Absolutely no returns on web products, unless the item was received in a damaged condition and an RPA number is requested within 3 days of receipt of the shipment. On all other returns, an RPA must be requested within 15 days of the invoice date.
  • An adult signature is required on deliveries. Due to liability reasons, Kegs Off Tap can only accept orders from adults.

Refunds

  • Refunds or replacements will only be issued once goods have been returned and received by our warehouse and assessed to be non-repairable at Kegs Off Tap’s discretion. A restocking fee applies.
  • Please note, if you persist and use a perishable or item after the defect becomes apparent, you waive your rights under these terms and conditions and accept the items as they are. We cannot return for either refund or replacement of such items, including but not limited to hardware and consumables, such as kegs.

Warranty

  • The standard warranty period is a default twelve (12) months (manufacturer’s warranty) unless otherwise specifically listed in the item description, or it’s a perishable product (beverages). This is offered by Kegs Off Tap as a retailer and is not a guarantee under Australian Consumer Law (“ACL”). The normal and standard guarantees exist under Australian law as they exist under the ACL and common law and Kegs Off Tap have no intention of excluding them.

No waiver

  • No delay by Kegs Off Tap in exercising any right or power under this agreement will operate as a waiver of that right or power. Nor will any single or partial exercise of any right or power preclude any other or further exercise of that right or power.

Liability Disclaimer

Without excluding, restricting or modifying the rights and remedies to which you may be entitled under these consumer guarantees provisions of the Australian Consumer Law or our liabilities under those provisions:

  • You acknowledge that our websites are provided “as is” and that we do not make any warranty or representation as to the suitability of the sites, anything (including content and websites) to or from which the sites are linked or any product for any purpose;
  • The content of the sites and all content to or from which the sites are linked do not constitute advice and should not be relied on in making, or refraining from making, any decision;
  • We exclude all other implied terms and warranties, whether statutory or otherwise, relating to the Sites, the subject matter of our agreement with you and all content to or from which the sites are linked;
  • We will not be liable to you for indirect and consequential loss arising from or connected to our agreement with you in contract, tort, under any statute or otherwise (including, without limitation, for loss of revenue, loss of profits, failure to realise expected profits or savings, loss or corruption of data and any other commercial or economic loss of any kind) unless such loss arises as a result of our own negligence or wilful misconduct;
  • Risk of loss or damage to products appropriated to your order passes on delivery of them including where delivery is to unattended locations (such as locations which are not attended by any person or which are attended by a person who is not acting on your behalf); and
  • Where we refund you the Amount of your order as provided in your agreement with us (less any reasonable amount or restocking fee we may deduct, for example under the “Cancellation” section in our delivery terms and conditions) you agree such refund is the total amount of our liability to you for all circumstances relating to the refund.
  • Our liability to you for loss or damage of any kind arising out of our agreement with you or in connection with the relationship established by it, is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

Governing law

  • This agreement will be governed by the laws of Queensland, Australia.

Severability

  • If anything in this agreement is unenforceable, illegal or void then it is severed and the rest of this agreement remains in force.